[Edith]

On Wednesday, September 11th 2024, we will be performing maintenance on our server.

Please note that this maintenance applies only to users who are using version 13.7 and above.

You may experience some interruptions during the period specified below:

EST: Wednesday, September 11th, 2024, 04:30 AM – 05:30 AM

PDT: Wednesday, September 11th, 2024, 01:30 AM – 02:30 AM

GMT: Wednesday, September 11th, 2024, 09:30 AM – 10:30 AM

IST: Wednesday, September 11th, 2024, 14:00 PM – 15:00 PM

NZDT: Wednesday, September 11th, 2024, 08:30 PM – 09:30 PM

Estimated duration:

1 hour

The below recommendations will help ensure access to 2020 applications during this window.

 

Follow these steps before the update time window:

• Sign into the machine you plan to use before the update window
• Do not sign out of the program
• Close out of 2020 only by clicking on the “X” located at the top right-hand side
• Ensure you do not have the Automatic Cloud logout preference enabled
  • Design How to Turn Automatic Cloud Logout On/Off in 2020 Design
  • Fusion How to Turn Automatic Cloud Logout On/Off in 2020 Fusion

Steps to open 2020 applications during the update time window

2020 Design Live

Open the 2020 Design Live application on the machine you last signed in to

2020 Fusion Live

Open the 2020 Fusion Live application on the machine you last signed in to

We appreciate your patience as we strive to meet your professional needs.

 

2020 Customer Support

Thank you,