[Chazz Okimura]

I am unable to login to 2020 Design even after signing out on all devices. For some reasons 2020 thinks I am still logged in on a separate computer. I’ve tried using the repair option, but get an error (see attached). Any advice would be appreciated.

Attachments:

1. 

   Screenshot-2022-11-04-093512.png
   

[Kristopher Papaleo]

Hi Chazz,

I’ve went ahead and reset your session so you should be able to sign into your program now. As a suggestion, I would recommend to activate the auto log out preference in the program which would assist in signing into different devices. You can do this by clicking HERE and following the article. I would also suggest to download our 2020 clear cloud cache tool and using it after logging out of the program. You can download it by clicking HERE. Lastly, you can reset your session at any time by following the article HERE.

For the error you get when trying to run the repair I would suggest to contact our support so we can take a look at why this occurs. You can reach us by calling 1.866.697.2020.

Regards,

Kris