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May 9, 2023 at 3:06 pm #423503
Edith
ParticipantPlease note that earlier this morning our provider detected an issue on their side and this seems to be affecting the login into the application for certain users. They are diligently working on resolving it as quickly as possible
We will share updates and confirm once the issue has been fully resolved.
We apologize for the inconvenience and thank you for your patience.
Thanks,
Customer Support
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May 10, 2023 at 8:55 am #423504
Betsy Peterson
ParticipantAny word on when this will be resolved?
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May 10, 2023 at 10:16 am #423505
Tyler Davis
ParticipantIt would be nice if there were some ongoing updates to this topic as it has now been more than 24 hours since the issue started.
At least once every couple hours would be nice so we can follow and not clog up chat and phone lines to see if there is something we need to do once the issue is corrected.
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May 10, 2023 at 10:24 am #423506
Betsy Peterson
ParticipantMic Drop
Tried calling yesterday and was 35 in line. Hung on for over half an hour. Got down to 4th in line and got a message saying my call could not be taken and to go to the Community for updates.
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May 10, 2023 at 10:52 am #423508
Edith
ParticipantUPDATE
Our provider has been working on addressing this issue since yesterday morning and today the final fix will be implemented.
As soon as confirmation is provided that the issue has been fully resolved, we will let you know via this post.
We apologize for the inconvenience and thank you for your patience.
Customer Support
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May 10, 2023 at 1:43 pm #423521
Betsy Peterson
Participant3 out of 4 of my designers can log in……Any word on updates?
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May 10, 2023 at 2:12 pm #423544
Tyler Davis
ParticipantUnable to log in here
Attachments:
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May 10, 2023 at 3:53 pm #423555
Edith
ParticipantRESOLVED
The issue has been resolved.
If you continue to have any issues accessing the software, please email us at ResidentialSupport@2020spaces.com, and specify your phone number and time when you can be contacted.
You can always contact us directly via the Support Line: 1-866-697-2020
Via Live Chat: https://www.2020spaces.com/live-chat/
Thank you,
Customer Support
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The topic ‘RESOLVED – Login issue affection 2020 Design users’ is closed to new replies.