Log in issues.

To Parent Forum

- April 14, 2016 at 4:56 am #85221
  
  Richard
  Participant
  
  Hi.
  
  I’ve been having issues where I am unable to log in to the 2020 user community from my desktop PC, yet can log in using my mobile devices as I have to write this. I am using chrome as my browser and usually have ad blocker running.
  
  I have been able to log in previously but now cannot. I have tried pausing adblock to see if that makes a difference but it doesn’t. Any ideas, please?…
- April 14, 2016 at 10:03 am #85226
  
  2020
  Participant
  
  Hi Richard,
  
  Sorry to hear that! what exactly is the message you receive? Can you try logging in with Chrome in incognito mode? Do any other browsers work?
  
  Thanks,
  
  2020
- April 14, 2016 at 10:46 am #85328
  
  Richard
  Participant
  
  Hmmm.. Incognito mode works!
  
  I don’t get an error message, it just doesn’t log in. Maybe a good old clear out of cookies might do the trick..
  
  Thanks for the response!
- April 14, 2016 at 10:48 am #85329
  
  Richard
  Participant
  
  Sorted. Cleared out my cookies.
  
  Thanks for the prompted tip!
- April 14, 2016 at 10:52 am #85330
  
  2020
  Participant
  
  Ah! Brilliant!
  
  Glad I could help 🙂

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