[Edith]

Dear 2020 Customer,

Saturday, August 6, 2022, our service provider will be performing maintenance on their server.

Please be aware that during the period specified below, the sign-in to the application will not be possible.

EST: Saturday, August 6, 05:00 AM – 07:00 AM

PST: Saturday, August 6, 02:00 AM – 04:00 AM

BST: Saturday, August 6, 10:00 AM – 12:00 PM

IST:  Saturday, August 6, 02:30 PM – 04:30 PM

UCT/GMT: Saturday, August 6, 09:00 AM – 11:00 AM

NZDT: Saturday, August 6, 09:00 PM – 11:00 PM

 

Estimated duration:

2 hours

The below recommendations will help ensure access to 2020 applications during this window.

Follow these steps before the update time window

• Sign in to the machine you plan to use before the update window
• Do not sign out of the program
• Close out of 2020 only by clicking on “X” located at the top right-hand side
• Ensure you do not have the Automatic Cloud logout preference enabled
  • Design How to Turn Automatic Cloud Logout On/Off in 2020 Design
  • Fusion How to Turn Automatic Cloud Logout On/Off in 2020 Fusion

 

Steps to open 2020 applications during the update time window

 

2020 Design

Version 11.9 and older

• Disable all internet connections both wired and wireless
• Open the 2020 Design application on the machine you last signed in to

Version 11.10 and higher

• Open the 2020 Design application on the machine you last signed in to

2020 Design Live

• Open the 2020 Design Live application on the machine you last signed in to

2020 Fusion Live

• Open the 2020 Fusion Live application on the machine you last signed in to

2020 Office Applications 

• All 2020 Office applications and versions
• Disable all internet connections both wired and wireless
• Open the 2020 Office application on the machine you last signed in to

We apologize for the inconvenience. Thank you for your understanding.

 

2020 Customer Support

[Rivke Bat Efrem]

Hello, I am trying to open the application but it block me out and only gives me the options to exit the application. What’s happening? When I disconnect from the internet it lets me open but as soon as I turn the internet back on it has the same issue.

[George]

Hello Rivke,

As explained in the notification, during scheduled Maintenance, users have the ability to login when disconnected from the internet in order to  continue working in Design. This was temporary until the Maintenance was completed.

We apologize for any inconvenience it may have caused.

Thank you