Connection to 2020 Cloud has failed

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- February 6, 2023 at 8:45 am #419787
  Brian Krampe
  Participant
  I am getting the following warning at the top of 2020 Design. Everything appears to be working ok after I login. What all is affected by this, and how do I correct it? My internet is working fine.
  
  Attachments:
  2020-Error.jpg
- February 6, 2023 at 8:54 am #419798
  
  Christine Carey
  Participant
  
  I just installed 13.6, and I am getting the same message.
- February 6, 2023 at 11:06 am #419800
  
  Kristopher Papaleo
  Participant
  
  Hi,
  
  To correct this issue, please clear the 2020 cloud cache. You can do this by clicking HERE to be taken to our article where you can download the 2020 clear cloud cache application. Once downloaded, you can run the tool when Design is fully closed. If you still have the issue after this, please reach out to our support department by calling 1.866.697.2020.
  
  Regards,
  
  Kris

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Topic Tags2020 Cloud