[Ariana Thompson]

Hi gang,

I have a kit file with some lights from the Cloud.  2020 decided something is “corrupted”, and now all the lighting has gotten those speckles – like they need to be updated.

I close the kit file, and open it, but I never get the pop-up offering to update – only a pop-up saying there is a corrupted item that will be purged.

I have closed and reopened 2020.  I’ve rebooted the computer.  I’ve opened the kit file on other machines in my department.

I would happily delete the lighting and redo it – but they won’t delete.

Any ideas?

Many thanks,

Ariana

 

[Kristopher Papaleo]

Hey Ariana,

I would suggest trying to clear the clouds cache and then opening the design file with the corrupted items. Click HERE to open the article to download the tool. You can also take the cloud items with issues and move them to an empty spot on the floor plan so you can copy/paste the drawing without those cloud items.

If those options don’t work, I would suggest contacting our support department for assist. You can reach us by calling 1.866.697.2020.

Regards,

Kris

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[Michael Lane]

Switch the dotted cloud item with anything… a filler, then delete the filler

[Ariana Thompson]

Thanks Michael Lane!  I never thought of that!

A

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