Cloud issues

    • March 26, 2016 at 8:24 am #81108
      Lee Manchett
      Participant

      my cloud side bar is showing this error message:
      <h3 style=”color: #ff0000; font-family: ‘Helvetica Neue’, Helvetica, Arial, sans-serif; font-style: normal; font-variant: normal; letter-spacing: normal; line-height: 18px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; background-color: #ffffff;”>Error</h3>
      <h4 style=”color: #ff0000; font-family: ‘Helvetica Neue’, Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant: normal; letter-spacing: normal; line-height: 18px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; background-color: #ffffff;”>There is a problem with the server or your Internet connection!</h4>
      <h4 style=”color: #ff0000; font-family: ‘Helvetica Neue’, Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant: normal; letter-spacing: normal; line-height: 18px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; background-color: #ffffff;”>Please try later..</h4>
      is anyone else having this issue ?<b></b><i></i><u></u>

       

      lee

    • March 26, 2016 at 10:12 am #81109
      Celeste Poirier
      Keymaster

      Hi Lee,

      We’re sorry you’re having this problem and we’ll try to resolve this as quickly as possible.

      Thank you

      Celeste

    • March 29, 2016 at 6:05 am #81470
      Jonathan Di Pisa
      Participant

      Hello,

      I have tested the 2020 cloud service and there currently is no issue. If you continue to have internet errors, this could be due to your internet/network, or, the 2020 cloud cache on your machine.

      Please contact support @ 01233 635533 and our knowledgeable staff will be able to sort this for you.

      Many Thanks.

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