360 Panorama Not Working

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    • September 1, 2021 at 5:04 pm #344601
      John Nelson
      Participant

      Does anyone have any suggestions? I have owned 2 licenses for the past 2 years and have not had this issue come up until V13.

    • September 1, 2021 at 5:39 pm #344603
      John Nelson
      Participant

    • September 2, 2021 at 2:26 pm #344620
      Kristopher Papaleo
      Participant

      Hi John,

      With the release of v13, there is a new way of going about creating your 360 panoramic.

      Click HERE to check out an article that can assist you in creating your 360 view. Take a look at the attached file to see how to save views!

      I hope this helps,

      Kris

      Attachments:

      1. Saved-View.png

    • September 2, 2021 at 4:14 pm #344764
      John Nelson
      Participant

      Nope. Creation of the 360 view is the same as previous versions with different features added. I get the error message ass soon as I do step 2, in V13 and V12.

       

    • September 3, 2021 at 12:03 pm #344795
      Kristopher Papaleo
      Participant

      Hi John,

      If you are receiving error messages when attempting to create the pano in either v12 or v13 then perhaps there is an issue with your 2020.net account. For this, I would suggest to contact our support department for assistance with this issue. You can contact us by calling 1.866.697.2020.

      Regards,

      Kris

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