NEW! Introducing our Elite Success Plan designed to propel your business’s success from day one.
With our Elite Success Plan, you're not just a customer – you're a partner in success. We're committed to providing you with the support, resources, and guidance you need to thrive.Here is a full description of what is included in the Elite Success Plan
Included in your subscription |
Without Elite Success Plan |
With Elite Success Plan |
Description |
|---|---|---|---|
| Technical support and services | |||
| Technical support and services | |||
| Telephone support | |||
| Telephone support | Monday–Friday, 9AM–7PM EST |
Monday–Friday, 9AM–7PM EST, plus Saturday, 9AM-7PM EST |
Contact support agents to handle your technical questions and issues through the phone |
| Live chat | |||
| Live chat | 24/5, plus Saturday 8AM–12PM EST |
24/5, plus Saturday 8AM–7PM EST |
Live support in real-time with support agents through chat |
| Support center | |||
| Support center | Included |
Included |
Online support portal full of how-to articles and videos to answer your questions |
| Onboarding | |||
| Onboarding | |||
| Installation guide | |||
| Installation guide | Included |
Included |
Online installation guide available |
| Personalized onboarding assistance | |||
| Personalized onboarding assistance | Not included |
Included |
One-on-one personalized online onboarding to guide you through the install process, set-up, configurations, and any questions you might have |
| Training | |||
| Training | |||
| Webinar based training | |||
| Webinar based training | Included |
Included |
Over 30 product and thought-leadership webinars to view |
| Discounted training starter package | |||
| Discounted training starter package | Not included |
15% discount coupon |
Package includes three on-demand courses to help you get started (Apply coupon) |
| Discounted premium web-based training | |||
| Discounted premium web-based training | Not included |
15% discount coupon |
On-demand training or instructor-lead on-line training available to pick from (Apply coupon) |
| Discounted in-person classroom training | |||
| Discounted in-person classroom training | Not included |
15% discount coupon |
Instructor-led classroom training available across the US and Canada (Apply coupon) |
| Software maintenance & upgrades | |||
| Software maintenance & upgrades | |||
| Software version upgrades | |||
| Software version upgrades | Included |
Included |
Always be on the latest version of the software. Available in Cyncly Account |
| Software maintenance releases, service packs, patches, updates, and hotfixes | |||
| Software maintenance releases, service packs, patches, updates, and hotfixes | Included |
Included |
Access the newest features and enhancements made to your software. Available in Cyncly Account |