2020 Cap Facilitates Communication With Clients and Streamlines Processes at Kimiko Designs

Kimiko Designs is a minority and women-owned boutique interior design firm specializing in commercial furniture for corporate, healthcare, and higher-ed facilities. Their specialty is all things furniture, from project management to bid services and renderings to reconfigurations and specifications.

Being one of the first national specification firms in the industry, Kimiko Designs had to prove they could do a great job from afar. Neither outsourcing nor remote work were routinely being utilized when they first started. They had to be great communicators since they were conveying all details via phone, fax, email or Fed-Ex.

Not only did Kimiko Designs have to know the product specifications inside and out, they also had to be extremely accurate. They were building their reputation one project at a time, therefore they had to be better than the rest.

Kimiko Designs started using 2020 Cap in 2001. Compared to the previous furniture specification software they used, 2020 Cap allowed them to add significantly more detail to their drawings and specs. This was important because of their need to communicate effectively with their clients who were spread far and wide across North America.

With all the timesaving tools available in 2020 Cap, Kimiko Designs began streamlining their processes to continually find better and faster ways of doing things. Since they provide hourly services, they wanted to make sure their clients were getting maximum output in as little billable time as possible. 2020 Cap played a huge part in adding value to outsourcing with Kimiko Designs.